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Warranty/Terms

All of our excellent products at Venom Motorsport come with outstanding warranty coverage to provide our customers with peace of mind.

Warranty/Terms

Our 90 cc, 110cc Super Pocket Bikes and 125cc ATV's feature the following warranty coverage:

During your first month of ownership Venom Motorsports will cover both the parts and shipping cost of any defective component.

After the first month and up until you reach the six month mark of ownership Venom Motor Sports will cover the cost of any defective component excluding the frame and you the owner will be responsible only for a small administration and shipping fee.

After the six month mark of ownership is reached you may purchase an extended warranty from Venom motorsports for $69.99. The engine and transmission are now covered under warranty for an additional six month timeframe. During this extended warranty timeframe Venom Motor Sports will cover the cost of any defective component related to the engine and transmission under normal use and care. You the owner will be responsible only for a small administration and shipping fee related to engine and transmission components that need replacing. This extended warranty package will be pro rated according to the findings of a defective component review and Spectrometric Oil Analysis provided to you from Venom motorsports where required.

Note that Venom Motor Sports cannot guarantee that we will always be able to replace body fairings with the exact same colours that your bike came with. You may have to paint replacement body fairings yourself. Due to the fragile nature of body fairings they are not covered by any warranty.

 

Our 49 cc ATV's feature the following warranty coverage:

During your first month of ownership Venom Motorsports will cover both the parts and shipping cost of any defective component.

After the first month and up until you reach the six month mark of ownership Venom Motor Sports will cover the cost of any defective component excluding the frame and you the owner will be responsible only for a small administration and shipping fee.

After the six month mark of ownership is reached you may purchase an extended warranty from Venom motorsports for $49.99. The engine and transmission are now covered under warranty for an additional six month timeframe. During this extended warranty timeframe Venom Motor Sports will cover the cost of any defective component related to the engine and transmission under normal use and care. You the owner will be responsible only for a small administration and shipping fee related to engine and transmission components that need replacing. This extended warranty package will be pro rated according to the findings of a defective component review and Spectrometric Oil Analysis provided to you from Venom motorsports where required.

Note that Venom Motor Sports cannot guarantee that we will always be able to replace body fairings with the exact same colours that your bike came with. You may have to paint replacement body fairings yourself. Due to the fragile nature of body fairings they are not covered by any warranty.

 

Our 1000w electric ATV’s and 500w electric Dirt Bike’s feature the following warranty coverage:

During your first month of ownership Venom Motorsports will cover both the parts and shipping cost of any defective component.

After the first month and up until you reach the six month mark of ownership Venom Motor Sports will cover the cost of any defective component excluding the frame and you the owner will be responsible only for a small administration and shipping fee.

After the six month mark of ownership is reached you may purchase an extended warranty from Venom motorsports for $49.99. The electric motor and motor controller are now covered under warranty for an additional six month timeframe. During this extended warranty timeframe Venom Motor Sports will cover the cost of any defective component related to the electric motor and motor controller under normal use and care. You the owner will be responsible only for a small administration and shipping fee related to the electric motor and motor controller components that need replacing. This extended warranty package will be pro rated according to the findings of a defective component review provided to you from Venom motorsports where required.

Note that Venom Motor Sports cannot guarantee that we will always be able to replace body fairings with the exact same colours that your bike came with. You may have to paint replacement body fairings yourself. Due to the fragile nature of body fairings they are not covered by any warranty.

Exclusions

Items and conditions that are specifically excluded from our warranty programs are:

Damage caused by accidents, misuse, negligence and improper vehicle operation.

Any modification or alteration to any standard specifications or equipment.

Use of non-Venom Motorsports Canada parts for repairs or alteration to standard specifications.

Damage caused by failure to perform factory scheduled service maintenance.

Damage which occurs as a result of improper storage.

Damage caused by the use of improper fuel or lubricants, and/or failure to use proper oil/gas mixture on two stroke models.

The following normal wear parts are specifically excluded from warranty coverage:

Rubber parts, Tires, Belts, Brake linings, Normal wear items, Brake parts, Cables, Filters, Spark plugs, Bulbs , Batteries, Sprockets, External springs, Seat and hand grips.

All service to our products must be carried out by qualified personal to maintain your warranty status. Failure to utilize qualified personal to effect repairs will result in your warranty coverage being cancelled.

 

Some Assembly Required

Please inspect your package on delivery before signing off with the driver.

Packages need to be inspected for any shipping damages. Any concerns must be reported to the delivery driver immediately. Failure to inspect good on delivery will result in a denied damage claim and you will have to cover all repair expenses yourself. 

You are responsible for performing the setup/"PDI" that a dealer would normally perform.

Please review our PDI Process information found on our website www.venommotorsport.com

We will gladly assist you with any additional technical questions you may have.

In most cases and depending on which model purchased, it usually takes anywhere from 10 to 40 minutes to complete the assembly process of your vehicle. Our vehicles are usually 85% assembled at the factory and fully tested prior to shipping.

For packaging purposes, some parts are removed prior to shipping. These items along with the vehicle will be shipped in a protective crate. To complete the assembly of your vehicle, you will need to properly install/assemble the contents included with your vehicle.

Depending on the model purchased, you will usually find these items in the storage compartment underneath the seat. For your safety, be sure to check and tighten all screws, nuts, and bolts prior to using your vehicle for the very first time and periodically as part of your own bike safety checks before every ride.

Detailed instructions on how to perform this procedure can be obtained by contacting our tech support team. In some instances depending on your own technical abilities, it may be necessary for your vehicle to be setup by a local service center for proper set-up and tuning, prior to initial use. This service is commonly referred to as “PDI” (Pre-Delivery Inspection).

Always ensure that all fluid levels are proper to operate your vehicle safely according to the manufacturer's recommended specifications. It is recommended to have the existing motor/engine oil(known as "packing oil") already in your motor/engine, replaced after you have completed the 25 hour break in period for your vehicle. Use the premium Amsoil provided for your first oil change.  

We always recommend premium Amsoil products for your vehicle and they can be purchase online at our website www.venommotorsports.com

 

Returns

1. All returns must be pre-authorized by our Customer Service, please email us sales@venommotorsportscanada.com to obtain a Return Merchandise Authorization number (RMA) before return it. Returns will not be accepted without an RMA number. Once you have an RMA number it is your financial responsibility to return the item to the address specified.
2. Customers are responsible for returning the merchandise at their own expense.
3. Freight collect and COD packages will not be accepted.
4. If you do not have the original packaging, manuals, or the item is slightly used, that’s ok too. We will still process a return with a small deduction on your refund for what is missing. We do not accept any return vehicle that has any sustained damages.
5. 25% - 35% restocking fee will be applied to ALL returns according to the condition.
6. This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.
7. If you have received your order for more than 14 days and have used it, you will not be eligible to return it, get a full refund or replace it. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
8. In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
9. Cancellations must be made by email ONLY. Orders may be cancelled within 24hrs however you will be charged a 25% cancellation fee.
10. Once received our item, your return will be processed in three(3) to five (5) business days. Once your return is confirmed and inspected, please allow up to two (2) billing cycles for it to be credited to your account OR we will arrange an exchange according to conditions. Items returned in unacceptable condition will not be processed as refunds and can be shipped back to you. Please note: credits are processed for the original cost paid for the merchandise. Shipping and handling fees will not be refunded.

Layaway

Layaway is a system of paying a deposit to secure an item for later purchase.

We always do our best to ensure that the exact make and model of bike you prefer is available once you have made full payment on your layaway plan. However, as our stock changes rapidly to keep up with new designs and technologies this is not always possible. We cannot guarantee you colour, model or transmission configuration at the time the layaway is completed.

We will not ship out your vehicle until the item has been fully paid for.

Customers are encouraged to make frequent payments on the bike for not extend the Layaway beyond six months.

The minimum deposit required to start a layaway plan is $100.

Deposits are non refundable.

MSO / MCO / Registration

All of our vehicles are EPA approved and manufactured as an off-road vehicle. It is legal for private property, off-road, and closed course competition use in all 50 States. It is not sold as street legal. However, typically it can be registered for street use in many States or Provinces. Most of our customers who have wanted to register these bikes for street use have been able to do so. You may need to add a license plate holder and/or other minor modifications. These items are inexpensive, can be found at most local scooter or motorcycle shops, and are easily attached via simple modifications. 

All vehicle(s) come with a factory standard Manufacturer Certificate of Origin (MCO) which may be used for registration.  We also include an official Manufacturer Statement of Origin (MSO) for registration, with no extra charge for this document. We make no guarantee regarding your ability to register this bike for street use. Each state and county is different and may have different registration requirements. Be sure to check with your local DMV or state authority for registration requirements prior to purchase.  No refunds are available on the basis of inability to register a vehicle.

Legal Disclaimer

PURCHASER'S RESPONSIBILITY: You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. Purchaser understands the nature of pocket bike riding and motorcycle related activities and acknowledges that Purchaser is qualified to operate said dirt bike, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser s Pocket Bike. If Purchaser is not familiar with the nature of Pocket bike riding, Purchaser should seek professional training before operating a scooter. Adult supervision required for children under the age of 16.

INHERENT RISKS: Warning! Pocket bike riding activities involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by Purchasers own actions or in actions, the actions or in actions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to Purchaser, not readily foreseeable, and Purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of Purchaser s participation in scooter riding activity.

Improper accessories or modifications can result in a crash in which you can be killed or seriously injured. Always wear a helmet, maintain your motorcycle properly and always perform a pre-ride inspection on your bike.

Accidents, Abuse, Neglect, Labor& Mechanic and Return Shipping are NOT covered. Before your purchase, please check with your Local DMV for the rules in your State. The customer understands that Venom Motor Sports is not responsible for any accidents or injuries occurring due to any reason what so ever (including manufacture's default) on your purchased scooter, atv, dirt-bike, go-kart or other power sport or any ride on toy. In no event will Venom Motor Sport and all its affiliates be liable for damages lost revenue, lost wages, lost savings, or any other incidental or consequential damages arising from purchase, use or inability to use the product or for manufacturer's defects.


OPERATION, REGISTRATION AND LICENSE: Purchaser is responsible for registering and operating the pocket bike in accordance with local and state laws and ordinances. Seller makes no representations that our bikes are legal for operation in your City and State or Province.